The fee is based on the amount you agree to, when you indicate the urgency and level of detail needed.
I have no control over the fee, it was at your choosing.
I have been here working to help you for the past 45 minutes to continue our conversation. I receive only a small fraction of the fee for my time.
Had you been unwilling to pay, or pay only $5, and noted such up front, neither myself nor any other expert would have been able to spend this time with you, as this is how I make my living.
I'm happy to help you with the rest of the steps to setup the phone. But the initial question of the need and process to contact att for a pin reset was the requested answer that was provided.
I apologize for any confusion, however the fee should have been made clear at several steps along the way.
Ultimately payment is up to your discretion and conscience. If you feel it is fair and reasonable to utilize my time and services at little or no expense, you may contact customer service to request an adjustment or refund.
If you opt to follow through with the arrangement you initially agreed to, as I did, then you may complete the rating step, which rates the service I have personally provided, and prompts the site to credit me a small portion of your fee for my work.