How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 24898
Experience:  Residential and commercial systems.
Type Your Phone Systems Question Here...
Nathan is online now
A new question is answered every 9 seconds

When someone calls me on my Panasonic cordless phone

Customer Question

When someone calls me on my Panasonic cordless phone (KXTGEA20), a taped woman says "the mailbox you are trying to reach is not in service at this time. Goodbye." It comes on after one ring and no one can reach me.....I don't even want a mailbox, but just a regular ring (I set mine for 7 rings) with my recorded message after 7rings......what can I do? I don't even care if my recorded message or the taped answer comes on. I want it as simple as it can get!
Thanks,***@******.*** or my cell at(###) ###-####
My regular house Panasonic and preferred is(###) ###-####(the one with the problem)
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

What is happening is that your callers are reaching a voicemail service provided by the phone company (presumably comcast?). It is answering before your home answering machine has a chance to pick up the line, which is why you hear a different greeting, and why you get no messages when checking your home answering machine.

The solution in that case is to contact the phone company and have them cancel/remove the voicemail service from your account, OR as an alternative, you could get rid (or just stop using) the answering machine and use the voicemail function instead. You can record your own greeting on the voicemail if you like, and voicemail actually has several advantages: it is always on, meaning it will work even if the power goes out, while the answering machine could stop taking or playing messages if it is ever damaged or unplugged. VM will also work even if you're on another call, with answering machine, the 2nd caller would just get a busy signal. For these reasons, I tend to recommend voicemail over using your own machine, simply because it tends to be more reliable and accessible. The choice is yours of course though. If keeping VM instead, you'd want to have them increase the rings, 4 is the standard typically.

Best regards,