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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Here is a copy of the user manual:
I have attached an image that shows to to use the answering system. It is also on page 36 in the manual I just sent.If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.