Ask a Phone Systems Question, Get an Answer ASAP!
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Before we start, please understand that we are all independent techs here, and that it can take awhile for messages to go back and forth.
Please respond only one time, and give me a chance to read and reply back. Sending multiple messages causes you to get pushed down the queue and delays things even further.
Now, I need some additional information, please.
Does this issue happen with all the handsets (if you have more than 1)?
How many handsets do you have with this system, and is it just this one that isn't taking a charge?If so, please try putting this handset on one of the other accessory charger stations and let me know what happens.
The batteries you have are fine, so long as they are AA style and nimh type, which they appear to be.
So that means you either have a contaminated or faulty charger/base, a bad wall adapter, or a handset fault.When you put it down to charge, do you see any light on the base or the handset come up?
I've attempted to accept your call request, but it failed on your end. You may need to increase your deposit first.
We can pick this up again later, if needed.
If the light is coming on, it means the base is getting power, and is trying to charge.
It is pretty much always charging, or "topping off" the battery when docked.
So the base and adapter are fine.
The problem is the handset itself, which has a faulty charging circuit inside OR the batteries are bad.
If you have another handset, swap the batteries between them to see if the problem follows to the other handset. If so, batteries are bad and need to be replaced.
If it stays with this one, then the handset is faulty.
At that point, the entire system would have to be replaced.
This is an obsolete system, 2 generations of technology ago (replaced by 5.8 then dect6 formats), from 2003. There are no parts for it and they cannot be repaired.
If it comes to that, I'd be happy to recommend some replacement options for you. Just let me know how many handsets you need.