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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8857
Experience:  Working with Electronics for 25+ years.
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CANT CHARGE MY PHONE

Customer Question

CANT CHARGE MY PHONE
Submitted: 2 years ago.
Category: Phone Systems
Customer: replied 2 years ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 years ago.
red light is showing on charger but no dialtone
Expert:  Greg A. replied 2 years ago.

Hello & Welcome to Just Answer,

Sorry to hear of any trouble you may be having with your phone.

May I ask:

1) The FULL Make & Model Number of the phone you are working with?
2) The AGE of the phone?
3) WHEN this issue first began?

Thanks

Customer: replied 2 years ago.
its a vteck about three years old. Issue started about six months ago. My phone for help alert has no dialtone either
Expert:  Greg A. replied 2 years ago.

Hi again and thanks for that information.

OK - since you have this issue on TWO devices (phone and alert system), we MUST consider the phone SERVICE - and the phone service provider.

So may I ask:

1) what phone service provider you have for this phone line?

2) If you have a DIFFERENT phone you can connect to the phone line - to TEST if that phone works (gets a dial tone)?

Thanks

Expert:  Greg A. replied 2 years ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****

(im)