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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 24470
Experience:  Residential and commercial systems.
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I just purchased a RCA Visys Exec. 25423RE1-A 4-line

Customer Question

I just purchased a RCA Visys Exec. 25423RE1-A 4-line Expandable Digital Answering Sys and I cannot get it to show caller ID or see where you can leave a answering message and callers can a voice mail message do I have the wrong make of phone as I just bought 4
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

If you are looking for these features, you have purchased the incorrect model.

This system/model does not have a built in answering system, and it does not support caller ID display.

If you're able to return this system, I'd be happy to recommend an alternate system for you instead that has the features you're looking for.

Expert:  Nathan replied 1 year ago.

Please reply back to me here on your original question only. Posting new questions on the same topic costs you more and delays my ability to reply.

I've closed your other one out as a duplicate and requested a refund for you.

Customer: replied 1 year ago.
What phone can I purchase that will have the features I need?
Customer: replied 1 year ago.
are you still here?
Expert:  Nathan replied 1 year ago.

Yes, I'm here, please give me a moment to reply.

Expert:  Nathan replied 1 year ago.

This is the model you'd want for the "main" station:

That has CID and answering system. You only want one of those, as the other units cannot have an answering machine, only one per system otherwise it will cause conflicts.

For the other stations use:

If you wish to add cordless handsets to it, you can pair these:

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at

Thank you, ***** ***** a good day,