Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems

I have a panasonic telephone sytem kxtg6645sk. It has

Customer Question
started to mafunction. When...
I have a panasonic telephone sytem kxtg6645sk. It has started to mafunction. When it is called it rings and Ican answer the phone,but the calling party does not hear me. one of the phones has zzz in the dis pla
Submitted: 2 years ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 20 minutes by:
8/28/2015
Electronics Technician: Greg A., Engineer replied 2 years ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,177
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your phones.

May I ask:
1) How many TOTAL handsets do you have with this system, and do ALL handsets have the same issue?
2) What phone service provider (phone company) you have for this phone line?
3) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the Panasonic system)?

Thanks

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

I didn't see a response from my earlier questions, but I wanted to send the following information before I sign off for the night.

What I SUSPECT that the "real issue" is with the "phone service" - especially if you you have digital-based phone service - like from many cable companies. This is different from the older-style "analog" phone systems, where there were only "wires & cables" between your home and the provider's main phone offices - somewhere around your town or city.

Let me explain a little bit more of what I have been seeing in recent years - since "digital" phone services have been used more and more.

When I hear the symptoms you mentioned - specifically that ONE SIDE of the conversation can not be heard - 80% of the time this type of issue was traced back to the phone service provider's equipment (vs. home equipment & wiring).

BUT, when a "digital" phone service is involved (like most "cable companies"), that percentage goes UP - to about 95% of the time - or HIGHER.

So the MOST LIKELY CAUSE of this issue is the provider's equipment or the "service" that is driving that equipment. Now specifically, you MAY have a "large BOX" in your home that is a "gateway" for ALL of the services you get from your provider (phone, internet, etc.). And quite often that gateway needs to be "updated" with the latest version of control software, so that ALL of your services are up to date and working.

This update USUALLY happens automatically at various times, and you would not notice that it has happened, UNLESS something changes in one of your services, or if an update did not get applied properly. When that happens, one (or more) of the services can start to break down - like what is happening with your phone service.

So what I believe needs to be done is one of two things:
1) "Reset" your home "gateway" device or
2) Have the Technical support folks (at your service provider) reset that gateway for you.

If you want to try to reset it yourself, it is really quite easy. All you need to do is LOCATE the gateway (the LARGE BOX with a bunch of lights on the front and several cables in the back), locate the POWER SUPPLY or POWER CABLE in the back of the box, and disconnect the power for a FULL TWO MINUTES. Then reconnect the power and WAIT another 2-3 minutes - for the gateway to "reload & reboot" ALL of the services and any software updates that may be needed.

I mention this because this is something that most folks can do, and more than 90% of the time this fixes such issues like you are having.

But if you are more comfortable contacting the provider's Technical Support folks, then you can do that using the main contact number for your provider, and selecting "technical support" or perhaps "report a problem" (depends on the provider)

NOTE: The Technical Support folks are usually there 24 hours a day, so they should be able to help you with this issue at any time of the day or night. Once you get to a support person, just tell them that you have their phone service and that you can NOT BE HEARD by the person on the other end of the phone when calls are attempted.

NOTE: You MAY have to call them via a WORKING phone - such as your cell phone or neighbor's phone.

I hope this helps explain what I suspect is happening. Please let me know what you find or if you have any more questions.

Take Care, Greg A.

P.S. I should be back on here in about 8-9 hours, if you have more questions or symptoms to report.

(im)

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****

(im)

Ask Your Own Phone Systems Question
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,177
9,177 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,177 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
When I try to retrieve my messages I press *99 and it gives
when I try to retrieve my messages I press *99 and it gives a busy signal … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I cannot get my phone to work. ZTE N817. Ever since the
all of the data somehow got erased all I can get is the outside temperature… read more
Harry
Harry
536 satisfied customers
When I call the pharmacy for a refill and they say to push
Okay, when I call the pharmacy for a refill and they say to push #1 to refill the phone goes dead. No contact, what must I do to recover the pharmacy? … read more
Greg A.
Greg A.
Engineer
9,177 satisfied customers
On my Panasonic phone, my caller waiting second call kicks
On my Panasonic phone, my caller waiting second call kicks out the first call. … read more
Harry
Harry
536 satisfied customers
I have a panasonic KX-T7736 Phone system. My fax line when
I have a panasonic KX-T7736 Phone system. My fax line when it rings it just lights up the button there is no sound … read more
Harry
Harry
536 satisfied customers
Five phones in our system are dead. While in cradle lite in
Five phones in our system are dead. While in cradle green lite in on but no dial tone … read more
Harry
Harry
536 satisfied customers
3 of my 4 handsets lost ability to use speakerphone. KX
3 of my 4 handsets lost ability to use speakerphone … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
When we call from the outside the phone just rings and
when we call from the outside the phone just rings and rings … read more
Harry
Harry
536 satisfied customers
I have ordered a new Panasonic hand held phone. How do I
I have ordered a new Panasonic hand held phone. How do I recover or transfer my contact info to the new phone?… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My gigaset SL 400 error msg says please check phone
my gigaset SL 400 error msg says please check phone connection - how can I do that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Have mod.KXTA680 HAND HELD WIRELESS PHONE THAT SPEAKER PHONE
Have mod.KXTA680 HAND HELD WIRELESS PHONE THAT SPEAKER PHONE AND INTERCOM DOES NOT WORK. OTHER 4 UNITS WORK FINE … read more
Harry
Harry
536 satisfied customers
I have a Panasonic kx-tva50 voice processing system and I
i have a Panasonic kx-tva50 voice processing system and I can not change the voice mail message. I need help! … read more
Harry
Harry
536 satisfied customers
Have a Panasonic tde phone system. Is their a database
have a Panasonic tde phone system . Is their a database designed to store phone numbers that will work with the phone so I can automatically dial phone the data base … read more
Harry
Harry
536 satisfied customers
Our answering system has stopped working. The stops
Our answering system has stopped working. The greeting stops recording before the caller leaves a message. … read more
Greg A.
Greg A.
Engineer
9,177 satisfied customers
I cannot get the first message erased. I have hit 7 a number
I cannot get the first message erased. I have hit 7 a number of times and it does not respond. Also, it doesn't allow me to put in my password, but starts beeping other numbers. Then I enter the passw… read more
Harry
Harry
536 satisfied customers
I just bought a ans machine and cant get a ial tone can you
i just bought a ans machine and cant get a ial tone can you helpme to install using cell phone my land line iis fine … read more
Harry
Harry
536 satisfied customers
Having a problem with my recently purchased phones from
Having a problem with my recently purchased phones from Costco. The phone keep showing the message that Main Unit No Power and under that message is the word charging. Please advise … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
While talking on phone the line goes dead, I am using a
While talking on phone the line goes dead, I am using a Verizon Home Phone unit … read more
Harry
Harry
536 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x