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Last year bought Panasonic answering system KX-TG4771 Mode

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Last year bought Panasonic answering...
Last year bought Panasonic answering system KX-TG4771
Mode KX -TG 4773B S/N: 3GAXA 023202
I never registered it.
Now people complain they can't get through or for some leave messages. They get a message the messages are full. It rings if I don't answer immediately nothing is on line.
I have deleted previous messages on the phone.
I called yesterday and got a tape suggesting I unplug the adaptor( I don't even know what that is); take battery out of mobile phones; I have 3 of them ..then put all back and call same phone number again 1800(###) ###-####
Well I didn't have any idea how to do this. Couldn't open mobile to take batteries out.
I feel stupid & if can't get it fixed will need to go and buy another system.
Submitted: 2 years ago.Category: Phone Systems
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Answered in 6 minutes by:
8/26/2015
Electronics Technician: Nathan, Technician replied 2 years ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,406
Experience: Residential and commercial systems.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

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Electronics Technician: Nathan, Technician replied 2 years ago

Can you tell me a bit more about the problem please?
Are you saying that when people call you, they leave a message, but none seem to be waiting for you when you press play on the base?

Can you do a quick test for me: Pick up the line, and tell me what you hear - a normal dial tone, a few beeps, or a fast tone?

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Nathan
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,406
26,406 Satisfied Customers
Experience: Residential and commercial systems.

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