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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 24899
Experience:  Residential and commercial systems.
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I have a cordless telephone system, KX-TG9471. All f the

Customer Question

I have a cordless telephone system, KX-TG9471. All f the sudden it ceases to display the area code on the caller ID. Can you help?
Much thanks, John
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Customer: replied 1 year ago.
Thanks, ***** ***** hope you can help
Expert:  Nathan replied 1 year ago.

Does this happen on all the handsets?
Does it happen with all area codes, or is it only dropped on local calls?

Do you have any other phones, not part of the panasonic cordless system?

Customer: replied 1 year ago.
Thanks for the wait. It seems to be happening only at the base station. It happens with all area codes. No other phones besides Panasonic same models, purchased at the same time.
Customer: replied 1 year ago.
Should I have you call me?
Customer: replied 1 year ago.
Happens with all calls, even same area code.
Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

We can do a call if you wish, but there is an added cost for that.

Please reply only once. When you send multiple replies you get pushed down the queue and it takes even longer for me to get any of them.

Expert:  Nathan replied 1 year ago.

So are you saying the base station shows the 7 digit only while the handsets give the full 10 digit?

Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

OKay, when you dial an outgoing number (long distance), from the base, does that full 10 digit number display on the base during the call?

Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

That is unusual, but it would indicate a fault in the control board in the base station (faulty eeprom).

I was actually expecting that outgoing wouldn't fully show either - meaning that section of the display may be bad.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) wait at least 15 minutes, then restore all
3) check for functionality.

Customer: replied 1 year ago.
I'll try now.
Expert:  Nathan replied 1 year ago.

Thanks, ***** ***** know how it works out.

If no change, there really is no service option for it, these units can't be fixed, and once the warranty is up there is no practical resolution.

You can't buy just a base, but you can get a base with 1-2 handsets, then pair your existing handsets to it, if the CID issue bothers you.

Customer: replied 1 year ago.
I unplugged base from power. I also unplugged both the phone cables (2-line system). I have a limited amount of time that we can work on this. Please make sure to record the conversation and give me an incident number, OK? Thanks I will get back in 15 minutes. If we can't resolve it guess we go totally cellular.Peace, John
Customer: replied 1 year ago.
OK i finished. Please help me test it by calling from a different area cod than 408.
Expert:  Nathan replied 1 year ago.

I don't have your number.

Expert:  Nathan replied 1 year ago.

Were you able to get the system reset?