How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2825
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

707 545 7563. Home land line, connected to u verse, phone

Customer Question

Home land line, connected to u verse, phone rings, we answer, can hear nothing. WE TELL caller to call our cell phone. He has heard us and can call cell. When we call out, we dial, it RINGS once, sometimes twice, then long silence, then finally a busy signal. Have not , after 4 hours of trying, connected through.
When I call out, the recipient hears a ring, sees my name in their screen, and can hear nothing. Recipient called my number back, could hear my saying "call the cell # *****"--again I heard nothing.
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Customer: replied 2 years ago.
but I'm unwilling to commit to a monthly plan as suggested on the last screen I saw.
Expert:  Nathan replied 2 years ago.

I'm an independent tech, so I'm not sure what offers you may be seeing on the site, but there is no obligation to an on going subscription. That is option, and you can continue here with me as a one time service.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)