How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 18115
Experience:  Over 16 years experience installing and repairing electronics.
Type Your Phone Systems Question Here...
Pete is online now
A new question is answered every 9 seconds

How do I factory reset and root maybe a Samsung galaxy note.

Customer Question

How do I factory reset and root maybe a Samsung galaxy note. When I tried to hold power and volume down it went to a android screen. With the word downloading underneath it. Do not turn off target underneath that
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Pete replied 2 years ago.
Hi there,
There are two methods to factory reset your Samsung Galaxy Note:
Method 1:
From the homescreen press the 'Menu' button.
Press 'Settings'.
Scroll down and tap 'Privacy'.
Press 'Factory Data Reset'.
Check the 'Erase Internal Storage' option if you want to erase all the data on the phone's internal storage such as applications, music, movies or photos.
Press 'Reset Phone'.
Method 2:
Press and hold the Power/Lock/Reset for 10 to 15 seconds.
The device will enumerate with different boot options
Use the Volume Down button to scroll and the Volume Up button to select.
Select 'Recovery'
The phone will start up with the Motorola logo and power up to a little Android man logo with an exclamation mark.
Press the Volume Up button and Volume Down button together at this screen.
The device will display blue text on a black background.
Use the Volume Down button to scroll down and the Power button to select.
Select 'Wipe Data'/'Factory Reset' and press the Power key to confirm the selection.
Use the Volume Down button again to select 'Yes' - delete all user data - and press the Volume Down button again to confirm
The device will then start performing the Factory Data Reset
Once the formatting is complete , press the Power button to confirm a reboot
The message 'Rebooting' will be display
The device will reboot and start the normal power up sequence.