Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems

I have voice mail through my phone company and prefer to use

Customer Question
that. I cannot retrieve the message...
I have voice mail through my phone company and prefer to use that.
I cannot retrieve the message through your Panasonic voice mail because I don't know the password ***** are asking for.
I have tried to remove the Panasonic voice mail but to no avail. the screen keeps reverting back to "voice mail msg. via phone co." this means the Panasonic phone because the message light from my provider is not blinking a number.
I can't get rid to this screen nor was I able to move the Panasonic voice mail.
Please provide detailed instructions on how to proceed.
I really like this phone!
Submitted: 2 years ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 5 minutes by:
7/21/2015
Electronics Technician: Nathan, Technician replied 2 years ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,407
Experience: Residential and commercial systems.
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
1. Total of 5 phones including the main set with the answering system.
2. All of the phones are extensions - 4 of them
3. Phone company is Century Link
4. No dsl service. I have broadband with Century Link
5. KX-TG465SK
Customer reply replied 2 years ago
I am still here...where are you? I have paid $26.00 for help with this problem.
Electronics Technician: Nathan, Technician replied 2 years ago
Thank you for the information, and my apologies for the delay. Your response has just come through, there seem to be some site glitches at the moment. If you pick up the line, and dial your own home number from the panasonic, does that get you into your voicemail?
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
i dialed my number - it only rang once and went right to the voice mail. I thought I had it set for 6 rings then go to vm
After I hung up, the phone voice mail screen came right back on.
Customer reply replied 2 years ago
That would be the phone company voice mail.
Electronics Technician: Nathan, Technician replied 2 years ago
Yes, that would be the phone company voicemail.If you are dialing your own number from the home line it isn't going to ring because the line is in use. The intent was for you to do this to access the vm server to check your messages.I just wanted to make sure it worked that way for you. We can then move on to reprogramming the panasonic accordingly.
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Great! I'm waiting for your instructions. 8-)
Electronics Technician: Nathan, Technician replied 2 years ago
Grab a handset, and key in Menu #331clear any existing entry, save Off Then, menu#331 again, key in your full home phone number, If you usually have to enter a pin, put in a few pauses then your pin number, then save, offFrom there forward, when you press the VM key on your handset, it will speed dial you into your century link voicemail.
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Did not work. I got a busy signal. Clicked off and the same voice mail msg came back on the screen.
Customer reply replied 2 years ago
Let me try one more time.
Electronics Technician: Nathan, Technician replied 2 years ago
You have to do the above programming steps from standby mode (not on a call, no dial tone) for the setting to save.
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
No - tried three times and still would not work. 8-(
Electronics Technician: Nathan, Technician replied 2 years ago
Are you sure you are entering this exact sequence?PRess MENUPress #Press 3Press 3Press 1What do you see?
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
yes #331
pause
uh oh, in my haste, I missed the pause...hold on...I will try again
Electronics Technician: Nathan, Technician replied 2 years ago
Thanks.Make sure you enter your phone number firs, then the pauses, then your pin, still have to save, then off after this
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Still did not work. I clicked into the voice mail on the screen and got a busy signal and then a dial tone.
Then when I clicked off the voice mail msg screen came back on again.
Electronics Technician: Nathan, Technician replied 2 years ago
But if you just pick up the line and dial your home number, it still goes to VM?
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
yes, it goes to my phone company voice mail. I left myself message but it did not show up on the message screen. When I hung up, the panasonic screen still shows the same voice mesh
Customer reply replied 2 years ago
That would be the message screen on the base set
Electronics Technician: Nathan, Technician replied 2 years ago
Can you try the programming steps, but putting in your phone number only. Skip the pauses and pin part. Then see what happens with the vm key(remember to clear current setting first, then enter just the phone number the 2nd time)
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Still did not work
Electronics Technician: Nathan, Technician replied 2 years ago
Please give me more detail then - as I am not there to see/hear what is happening, I have to rely on the information you provide.Tell me exactly what you've done, what you see on screen during these steps, etc
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
*331
clear
*825290520
it then dials into my phone company voice mail.
left myself a message but it doesn't show up on the base screen
when I hang up, the handset screen still reverts back to the "voice mail msg via phone co."
I click on access and it dials my number.
When I hang up the handset screen goes back to the "voice mail msg on my phone co"
Electronics Technician: Nathan, Technician replied 2 years ago
Unless you listed something wrong, you aren't using the correct processYou must press Menu#331 to access the speed dial setting, then you have to save your full 10 digit phone number. There should be no * there.If you've done that properly, you'll dial into your century link voicemail. From there, you have to actually listen to your messages, and hear/delete them. Only after they are all listened to and /or deleted will they stop showing up on the display screen. As long as there are new messages, you'll see that indication - you have to clear the messages to clear the indicator.
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Been there, done that. have unblocked my number (*82)
Still does not work.
When I click on access it rings my number and goes to the company voice mail.
When I hang up, the screen reverts back to the same voice mail msg. instead of the date and time.
All I need is to get rid of this message screen!
Customer reply replied 2 years ago
that would be the phone company voice mail when it rings my number
Customer reply replied 2 years ago
Actually, I give up. This has taken two hours of time and only causing more frustration.
Please rerun my $26.00.
Thank you for you time and patience.
Electronics Technician: Nathan, Technician replied 2 years ago
There should be no need to unblock, your'e on their network, and adding that step only confuses the system.Enter it with your full 10 digit phone number (including area code ), do not use *82 first. You cannot get rid of the message indicator on the screen until you actually listen to and delete all your waiting messages off the vm server
Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 2 years ago
I can help you disable the vm indicator entirely, but then you'll continue getting new messages and won't know they are there.
Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 2 years ago
Would you like to simply disable the vm indicator system?That is an easy task, I was just wanting to help you resolve the underlying issue so that the entire system would work as intended. The choice is yours though. Regarding the fee, I have no ability to issue a refund for you, you've already been charged the full amount by the site, for which I've received nothing for my time.I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work.
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
You did your very best to help me and I will leave positive feedback.
I still would like my money refunded.
Thank you
Electronics Technician: Nathan, Technician replied 2 years ago
We are extremely close to a solution here, if you want to just disable the indicator entirely. Will that work for you?
Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 2 years ago
To disable, just press MENU#332up/down to select OFFthen Savethen OFF
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Will I still have voice mail from the phone company?
Electronics Technician: Nathan, Technician replied 2 years ago
Yes, this does not affect the actual service. It just stops the panasonic from constantly showing there are messages.If you want to check for messages manually, you just pick up the line and listen, if you hear a few beeps or a fast dial tone, instead of a normal dial tone, you have new messages. At that point you dial in to check them.
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
I don't think so.
Who do I contact for a refund?
Electronics Technician: Nathan, Technician replied 2 years ago
You don't think so in regards ***** *****?
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
I don't think I want to disable the entire voice mail system.
I just wanted the screen message to disappear.
Since everything has been tried, I want to know who to contact for my refund!
Customer reply replied 2 years ago
When I called the voice mail, it goes right to my message line but there are no longer any messages.
So, I cannot delete anything to get rid of the screen.
Customer reply replied 2 years ago
and now I cannot leave a message so I can delete it to see if that would work!
Electronics Technician: Nathan, Technician replied 2 years ago
You wouldn't be, that is what I'm trying to explain.Voicemail would continue to be active and functioning.The Menu#332, select OFF, then Save, Off simply clears off the screen message. It does not affect the century link voicemail system in any way. With all due respect, I've given you all the necessary steps several times now, there is something that isn't going through on your end. When you go into your vm, you have to enter your pin or sign in if prompted, or you won't hear the messages. Either you aren't signing in, or there is something wrong with the VM account, which is something century link has to address, neither you nor I can fix that. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. The solutions are here, you just need to follow through the steps. I've now spent the same 2+ hours working on this that you have. If you feel a refund is in order rather than working through the proposed resolutions steps, you may contact customer service to request that. Doing so leaves me working for free these past few hours in a good faith effort to help you.
Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 2 years ago
You can't leave yourself a message by calling your own number from your home line, it doesn't record new messages that way, only changes your greeting options.If you want to do a test message you'd have to call yourself from an outside line (neighbor, cell phone, etc).
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
I just called on my cell phone and left a message. Deleted the message and the handset screen still shows voice mail msg.
I am done. good bye.
Electronics Technician: Nathan, Technician replied 2 years ago
Did you actually complete the menu#332 set OFF save, off process?That prevents it from picking up new ones.To clear the existing you can press and hold the # or OFF key for 5 seconds as well.
Ask Your Own Phone Systems Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,407
26,407 Satisfied Customers
Experience: Residential and commercial systems.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,890 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

336 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
An employee just left and I need to change the password on
An employee just left and I need to change the password ***** his voicemail. I have: Phone system: Toshiba DK40i Voicemail system: Contact-DK Teleco Phones: Toshiba Digital Business Telephone Model DK… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Missed not showing on Panasonic handset model # KX-TGD220.
Missed not showing on Panasonic handset model # KX-TGD220. … read more
Louie
Louie
Technician
Associate Degree
336 satisfied customers
How do I retrieve a missed call to find out who called. I
how do I retrieve a missed call to find out who called … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
I have a Panasonic KX – TG 7741 cordless phone and would
I have a Panasonic KX – TG 7741 cordless phone and would like to know how to turn off the ringer … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
How do i switch off a 'call forward' setting on our uniden
how do i switch off a 'call forward' setting on our uniden DECT 6.0 system. … read more
Nathan
Nathan
Technician
26,407 satisfied customers
We were given a 2 phone Panasonic cordless system. Don't
we were given a 2 phone Panasonic cordless system. Don't know if a code was previously installed. How do we begin retrieving messages … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
How to erase all messages on my home phome. How to erase all
i did the one where you press erase twice but they only erase the ones on the screen. when i get calls it says my message line is full. it says i have over 90 messages on my phone . help,help i am 76 years old , and don't how to fix this … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
423 satisfied customers
I can't get the answering machine to work. I recorded my
I can't get the answering machine to work. I recorded my message but no one can leave a message.… read more
Louie
Louie
Technician
Associate Degree
336 satisfied customers
I have a panasonic phone answeriing KX-tg9541. I have my
I have a panasonic phone answeriing KX-tg9541. I have my answering message but when phoner calls and we do not answer they hear our message but there is no beep to start talking telling of the reason … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
How do I remove voicemail msg. via phone co.? My phone is
How do I remove voicemail msg. via phone co.? My phone is through our cable company. … read more
Louie
Louie
Technician
Associate Degree
336 satisfied customers
Cannot SET THE PHONE TO RING 6 TIMES AND WHEN I CALL OUR
cannot SET THE PHONE TO RING 6 TIMES AND WHEN I CALL OUR HOME NUMBER FROM MY CELL MESSAGES ARE NOT RECORDED. wHAT CAN I DO? HAVE GONE THRU INSTRUCTIONS TO SET 6 RINGS AND CANNOT GET MORE THAN 4? … read more
Louie
Louie
Technician
Associate Degree
336 satisfied customers
My 4 tech phones are down...no dial tone but lights are
my 4 tech phones are down...no dial tone but lights are lit..my 2 land line phones are fine. Any suggestions? … read more
Nathan
Nathan
Technician
26,407 satisfied customers
I have a Panasonic with cordless handsets KXTG7871, I want
I have a Panasonic with cordless handsets KXTG7871, I want to get and use a headset when I'm at the computer. Is there a headset that I can use with this phone set? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
My recorded answering message ends half way when someone
My recorded answering message ends half way when someone dials in. It does not play all the way through. Total length is about 30 seconds. How can I fix this? … read more
Nathan
Nathan
Technician
26,407 satisfied customers
I have a Panasonic phone--KX-TG5561, and 66 and would like
I have a Panasonic phone--KX-TG5561, and 66 and would like to know how to change the message for answering calls when I'm not able to get the calls. … read more
Nathan
Nathan
Technician
26,407 satisfied customers
How do we unblock a phone number that has been blocked by
How do we unblock a phone number that has been blocked by us. We have a Panasonic cordless with digital answering machine. There is one number that was blocked by mistake. We do not want to unblock ot… read more
Nathan
Nathan
Technician
26,407 satisfied customers
I momentarily unplugged the phone cord from tone of our
HI. I momentarily unplugged the phone cord from tone of our KX-DT343 phone in our office, and when I plugged it back it is staying blank and non-functional. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
How do i delete all of my voice mails at one time. The model
I have 165 messages and do delete them one at a time will take me two days… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x