Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

I installed my replacement OOMA Device this a.m. The purple…

Customer Question
I installed my replacement OOMA...
I installed my replacement OOMA Device this a.m. The purple light came on ! the phone worked !! I was happy. A bit later I went to access the internet and was not able to do so.
Ran the IE help stuff and was able to get back online. BUT then my OOMA phone system did not work. I called OOMA and followed instructions re re-booting but still blinking red.
Checked every single plug in. I so hope that you can help me.
Submitted: 3 years ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 4 hours by:
7/9/2015
Electronics Technician: Russell H., Internet and LAN replied 3 years ago
Russell H.
Russell H., Internet and LAN
Category: Phone Systems
Satisfied Customers: 12,932
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I take it that this Ooma device is a replacement because the previous one had problems, and those problems were at least somewhat similar to the current problem.
I suspect that your problem is with your internet service, which the Ooma device uses.
Is your internet, to your PC, wireless? if so, and if you have no wireless encryption key enabled on your WiFi router, your connection may be being hacked, possibly, or otherwise disrupted.
If your internet is not wireless, then you may need to restart the internet altogether, in this manner:
1. you have a modem, then you have a router box, unless your service combines both modem and router.
2. check the lights on you modem, see if they indicate an OK internet status. Whether or not, proceed with these instructions.
3. turn Off or unplug from the power, the modem, and the router also. Do not press a switch on the router - to turn it Off, unplug it.
4. leave them that way, unplugged, for at least 4 or 5 minutes.
5. at the end of that interval, plug in the modem, turn just the modem On.
6. wait 2 minutes or more, for the modem to initialize.
7. then plug in the power to the WiFi router box, and wait 2 minutes more, for it to initialize.
8. then see if your Ooma box works again.
If this procedure restores operation, even briefly, to both the Ooma phone service and your computer's internet, then you may have an unreliable modem, or an unreliable router box. (If they are both in one box, a modem-router, then that box may be unreliable.) Unreliable network boxes should be replaced... I have personal experience of this, having owned a cable modem that was often flaky and gradually got worse until it wouldn't work at all in summer without an auxiliary fan directed into it.
If this procedure does *not* restore Ooma (& the computer's internet) service, then let me know what happened, at this point, and I will advise you further.
Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Internet and LAN
Category: Phone Systems
Satisfied Customers: 12,932
12,932 Satisfied Customers
Experience: 11 years work with Internet/IP, routers, networks, servers

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

3,353 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

398 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
No pwr at base but all is hookedto properelec outlets. At &
no pwr at base but all is hookedto properelec outlets … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I suddenly had no dial tone on my phone since last night. I
I suddenly had no dial tone on my phone since last night. I tried unplugging and replugging the AC adapter, and taking the batteries out and puttling them back in the main handset. It "charged" for a … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
I can not get out of the mute on my Panasonic KX-TG744SK.
I can not get out of the mute on my Panasonic KX-TG744SK … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
I have a DS6722-3 phone system connected to a satellite
I have a DS6722-3 phone system connected to a Hughes satellite internet system. The calls keep breaking up for the person I am calling. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My OOMA control box is blinking the logo in red & the phone
My OOMA control box is blinking the logo in red & the phone does not work … read more
Harry
Harry
2,172 satisfied customers
Our landline is not working. There are no incoming calls and
Our landline is not working. There are no incoming calls and we can't make outgoing calls. There is no dial tone. I have called twice and they said that I need a technician to come out. (###) ###-####… read more
Harry
Harry
2,172 satisfied customers
We just installed our new CS6829-2 and it seems to be
We just installed our new CS6829-2 and it seems to be working fine, but it beeps every 3 or 4 minutes and we can't find anything in the owners manual that came with the phone, or the one online. … read more
Louie
Louie
Technician
Associate Degree
398 satisfied customers
After hurricane Irma my internet lines were of and one out
after hurricane Irma my internet lines were of and one out of order , provider centurylink.com, I have acces to the computer but since yesterday the "in use" keeps on blinking, cannot make or receive … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
We came home from our walk and the light is non-blinking red
We came home from our walk and the light is non-blinking red on our Ooma control. We have no dial tone either and can't make outbound calls … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am inquiring about changing my my business phone system
I am inquiring about changing my my business phone system from avaya using comcast as the phone and internet service provider to 8x8 or ooma. Currently we have six phones one fax line with 4 voice lin… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have no telephone dial tone.The red light in the middle of
I have no telephone dial tone.The red light in the middle of the front is flashing.My online dashboard says that the telo status is offline. How to I correct this … read more
Louie
Louie
Technician
Associate Degree
398 satisfied customers
This is a landline TL32300 DECT 6.0 phone. phone states line
this is a landline TL32300 DECT 6.0 phone. phone states line in use how ever we can't dial out. Dideverything to trouble shoot. Still can not get dail tone or phone to ring. Flashing phone in use. WE … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Every time Ooma goes down, my greeting is erased and I 't
Every time Ooma goes down, my greeting is erased and I don't want this to happen. How can I permanently fix this problem?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Phone does not ring phone calls. It just the caller the
Phone does not ring for incoming phone calls. It just the caller the mailbox is full. Please help resolve this issue.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
When I answer my phone and start talking, the phone keeps clicking
When I answer my phone and start talking, the phone keeps clicking off and on and mesing up my call. It also happens when I call someone.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a phone light for the hearing impaired that lights/blinks
I have a phone light for the hearing impaired that lights/blinks when the phone is ringing, I want the light to stay on after the call came in so I know I've had a call. How can I do this?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have Panasonic KX-TG5634 connected to OOMA system and connected
I have Panasonic KX-TG5634 connected to OOMA system and connected to cable internet. My phone will just drop an ongoing call at random intervals. I have replaced the OOMA Telo unit, but this did not s… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
Are there any worthwhile internet based services that have
Are there any worthwhile internet based services that have a phone call in call out history, caller id, call record, and line hunt that are available for my business; with internet service, other than… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x