Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems

Received new answering system with 3 handsets.unplugged one

Customer Question
received new answering system with...
received new answering system with 3 handsets.
unplugged one handset while I was out of town for one week.
now I have the following problems:
no dial tone,
can not make calls out or access voicemail,
I can receive incoming calls , but can not answer unless they leave a message.
Submitted: 2 years ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 14 minutes by:
5/22/2015
Electronics Technician: Greg A., Engineer replied 2 years ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,175
Experience: Working with Electronics for 25+ years.
Verified
Hello & Welcome to Just Answer,
May I ask:
1) The Make & Model Number of the phone system you are working with?
2) What phone service provider (phone company) you have for this phone line?
Thanks
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
make;AT&T. Model EL52353.
Phone Service Provider-Verizon
Electronics Technician: Greg A., Engineer replied 2 years ago
Hi again and thanks for that information.
OK - the FIRST THING I would do is a "reset" of the AT&T system, as detailed below.
BUT, I would also make sure that there are NO OTHER DEVICES attached to the phone line - that may be preventing the AT&T system from making OUTGOING CALLS.
I would do that by disconnecting ALL devices from ALL phone jacks in your home, and then leave them disconnected for 5-10 minutes.
Then I would reconnect ONLY the AT&T Main Base Unit, wait a few seconds, and then check for a dial tone and if outgoing calls can be made.
If that does not work to get your dial tone back and be able to make calls, the next thing I would do is the AT&T reset - as shown below.
NOTE: This assumes that ONLY the AT&T system is connected to the phone line AND that all handsets in the system have the same symptoms.
ALSO, I will assume that the handset that was left OFF the charger is now FULLY charged again.
============================
Cordless system "reset" procedure.
This is done by following the steps below.
============================
1) Remove the batteries from ALL handsets in the system.
2) Remove the phone cord from the main base unit AND the phone jack in the wall.
3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.
4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.
5) Reconnect the batteries in all handsets.
6) Reconnect the phone cord between the main base and the phone jack in the wall.
7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.
8) Wait 30-60 seconds for the system to reinitialize.
9) Test each handset for proper function.
10) Test each function of the main base unit (answering system, caller id, etc.).
============================
Please give these things a try and let me know what you find or if you have other symptoms. There MAY be more issues, even with the phone service provider.
Thanks, ***** *****
(im)
Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 2 years ago
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****
(im)
Ask Your Own Phone Systems Question
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,175
9,175 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,175 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
My gigaset SL 400 error msg says please check phone
my gigaset SL 400 error msg says please check phone connection - how can I do that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Over the christmas break when the office was closed we
Hi Pearl over the christmas break when the office was closed we appear to have lost the capability to have clients leave a message on the phone or switch the phone to the message are you able to advis… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Up arrow does not space. Vtech. I just bought the phone.s it
i just bought the phone.s it work then just stop the back works … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have a panasonic phone and i need help my phone is not
hi i have a panasonic phone and i need help my phone is not working … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
We have a 2 Line Cordless Phone system, Panasonic KX-TG6700.
We have a 2 Line Cordless Phone system, Panasonic KX-TG6700. For some time now, the handsets seemingly randomly go dead during calls. The battery indicators often indicate full charge. I even replaced… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I inadvertently switched the LCD Language on my Vtech phone
I inadvertently switched the LCD Language on my Vtech phone from English to Spanish. Now I am unable to program it back to English on the Handset. Can you tell me how to do that ? … read more
Greg A.
Greg A.
Engineer
9,175 satisfied customers
We have Panasonic cordless phones, the first set we got we
We have Panasonic cordless phones , the first set we got we returned because when you made a call and were asked to push 1 or 2 or whatever to reach someone it did not work now this phone is doing it.… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
On tuesday i bot a kxtge474 puone set from best buy in san
on tuesday i bot a kxtge474 puone set from best buy in san fafael ca. it has a wall mount,answering machine and 5 lines in total. 4 of the 5 are working.the fifth is not powering .baseline not connect… read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
I can not seam to get my answering system to record a call
I can not seam to get my answering system to record a call in message … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
How to block unwanted calls on the panasonic model
how to block unwanted calls on the panasonic model KX-tg6641 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
How to block my phone from some caller. I have digital
I have digital Panasonic cordless phone model KX-TGA421, service provider Spectrum and Apple iphone 6 S Plus model MKVN2LL/A, carrier Sprint 31.1 … read more
Harry
Harry
536 satisfied customers
Ordered a new additional phone Model #KXTGEA20 same as the
ordered a new additional phone Model #KXTGEA20 same as the other ones. when trying to use it message NO LINK RECONNECT BASE AC adapter, what does that mean and how can I start using the new phone … read more
Greg A.
Greg A.
Engineer
9,175 satisfied customers
BASE MODEL KX-TG402------ WHEN A CALL COMES IN, I CAN'T GET
BASE MODEL KX-TG402------ WHEN A CALL COMES IN , I CAN'T GET TO THE PHONE FAST ENOUGH TO ANSWER THE CALL. IT RINGS 4 TIMES AND TRIPS INTO THE ANSWERING MODE. ALSO , MANY OF THE MESSAGES LEFT , THAT PE… read more
Greg A.
Greg A.
Engineer
9,175 satisfied customers
I need to register an optional handset to my GE Model 28111
I need to register an optional handset to my GE Model 28111 series, DECT 6.0, speaker phone. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I have a Voice mail message via phone co. that I cant make
I have a Voice mail message via phone co. that I cant make go away? can you help? … read more
Greg A.
Greg A.
Engineer
9,175 satisfied customers
Accidentally blocked a call. How do I unblock them?
Accidentally blocked a call. How do I unblock them? … read more
Greg A.
Greg A.
Engineer
9,175 satisfied customers
I have a panasonic phone, and the secondary phone is
Hi Pearl! I have a panasonic phone, and the secondary phone is malfuctioning. Is there any way I can replace it? As the main phone is working perfectly … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I just configured the orbitals and am now trying to figure
Hi. I just configured the orbitals and am now trying to figure how to add my phone number which was ported to a VoIP.ms today? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x