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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2745
Experience:  Working with Electronics for 25+ years.
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I have a KX-TG5433 cordless phone. Recently, whenever I place

Customer Question

I have a KX-TG5433 cordless phone. Recently, whenever I place a handset in the base station, the digits 1,2,&3 stop working. I have switched out 2 of the 3 handsets and both are now inop. We are keeping the 3rd handset away from the base station so we can call out on at least one phone utilizing the first three digits. any fix, or do we just by a replacement phone?
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Greg A. replied 2 years ago.
Hello & Welcome to Just Answer,
May I ask the AGE of this phone system AND WHEN this issue first began?
May I also ask if the batteries in the handsets have EVER been replaced?
Customer: replied 2 years ago.
old and yes
Expert:  Greg A. replied 2 years ago.
Hi again,
OK - this is a relatively "old" system - which is 1 or 2 generation back of current technology. So getting replacement parts or even handsets might be difficult - and expensive.
Also, the current technology Panasonic cordless phones are much more "expandable" AND less expensive than this system was originally.
BUT, as a troubleshooting step, you can TRY to "reset" the system - WITHOUT putting the handsets in the Main Base Unit - to see if the functions of the 1-3 keys can be restored. Let me send you the procedure I use (below), and see if that works to restore any of the non-working handsets.
If this does NOT work, then I would recommend replacing the system, with the appropriate number of handsets that you need AND the "features" that you want or need (like a built-in answering system). I can send you recommendations if you let me know what features and the number of handsets you would like to have.
Cordless system "reset" procedure.
This is done by following the steps below.
1) Remove the batteries from ALL handsets in the system.
2) Remove the phone cord from the main base unit AND the phone jack in the wall.
3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.
4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.
5) Reconnect the batteries in all handsets.
6) Reconnect the phone cord between the main base and the phone jack in the wall.
7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.
8) Wait 30-60 seconds for the system to reinitialize.
9) Test each handset for proper function.
10) Test each function of the main base unit (answering system, caller id, etc.).
Please give these things a try and let me know if ANY of the keys are restored on the non-working handsets. And let me know if you would like me to recommend any particular system - as a replacement.
Thanks, ***** *****
Customer: replied 2 years ago.
I am not satisfied with the response and do not expect to pay any charges above and beyond my $5 deposit - I was looking for a repair, not an advertisement. You should know I have investigated replacement systems an they are all rated as junk (Amazon) compared to my "old" system. Guess I'll have to by something other than Panasonic
Expert:  Greg A. replied 2 years ago.
Hi again,
I am not "advertising" anything, but only gave you a RESET procedure to TRY - to see if you could restore operation to any of the handsets and to ASK if you wanted recommendations for a replacement system.
And of course I have no idea what research was done before you posted your question here, and that you were looking for "repair", as your question stated "any fix, or do we just by a replacement phone?"
And just so we are clear, I do not represent ANY phone equipment company, including Panasonic, but I'm an independent professional with years of experience with all kinds of phone systems.
And it sounds like you don't want my advice at this point, so I will open your question for other professionals here to respond.
Take Care, Greg A.
Customer: replied 2 years ago.
How do I avoid paying the $40 fee above and beyond my initial $5 deposit?
Customer: replied 2 years ago.
How do I avoid paying the $40 fee in addition to my $5 deposit?