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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2825
Experience:  Working with Electronics for 25+ years.
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Got the AT&T EL 52313 PHONE with 2 extensions. one stopped

Customer Question

got the AT&T EL 52313 PHONE with 2 extensions. one stopped working (battery is fully charged but it didn't have a dial tone.
Bought a new handset and can't get it to "register" to the system. wondering if that is the problem with the original handset that went bad.
How do I get the handsets to operate?
Submitted: 2 years ago.
Category: Phone Systems
Expert:  MasterFixIt replied 2 years ago.
Hi and thank you for choosing Just Answer.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
How old is your phone system?
Also when did the one phone stop communicating with the main base?
And important...did it fail during a call or just wasn't communication one day when you went to use it?
Thank you
Tech Michael