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Hi there, sorry to hear you're having trouble with the panasonic.
are you still there nathan?
Yes I am here,
this most likely indicates that there is some hardware failure in this handset
there are a few things we can try though.
Could you try swapping the battery in this handset with another one, and see if the problem continues, or follows to the new handset?
did not change the condition, still nothing.
Ok, that tends to confirm a hardware failure then,
one last thing to try;
that is to fully reset the system: 1) unplug both power and phone lines from the main base. 2) remove batteries from all handsets 3) wait at least 15 minutes, then restore all 4) place the bad handset on the main base for a minute, as if to charge 5) check for functionality.
If that still doesn't help, it confirms a hardware problem, in which case the handset would need to be replaced.
ok are you going to stay on the line for 15 minutes??? and if not, what do I do if that does not work?
I will be around, yes.
ok doing this now.
You don't have to stick around in the chat if you don't wish to. You have a 50/50 chance here. Either the reset will work and things will be back to normal, or it won't work indicating the handset is bad. In that case, you'd need to buy a new handset, which you can order here:
Panasonic KX-TGA660B Extra Handset (click for link)
If you happen to be within the 1 year warranty, you could also try getting it replaced by panasonic.
they are all charging????
Oh OK so if it does not work it has gone bad and I just order a new one? It will sync with the others?
Yes, a replacement one (when registered) will sync up with the others
If the new one doesn't register automatically when set on the main base, you can register it manually
I'll send you the steps for that,
On the new handset, press MENU #130
then press and hold the Locator/intercom button on the base unit for 5+ seconds until it beeps. Then press OK on the handset, it will beep, and it is registered.
OK Thank you.
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Thank you, XXXXX XXXXX a good day,