How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8731
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

Loud static... barely hear callers. On 2 of 2 phones. (wir

This answer was rated:

Loud static... barely hear callers. On 2 of 2 phones. (wireles)
Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your phone system.

May I ask the Make & Model Number of the phone system you are working with?

May I also ask if you have a "wired" phone that you can use for TESTING - in place of the wireless system?

Customer: replied 4 years ago.

vtech CS6629/CS6629-2 and -3 I have 2 phones...just set it up in Nov... Battery??

Customer: replied 4 years ago.

Ummm.. I don't. I can check with my daughter across the street.give me a minute


Hi again and thanks for that information.

If you are getting this static on MORE THAN ONE of the handsets, then I really wouldn't expect this to be a battery issue. Now I am assuming that you DO keep your handsets in the base or charger when not in use.

One of the reasons I asked about if you have a "wired" phone, is so that we can TEST - to see if perhaps this noise (static) is coming from the phone line itself, or perhaps from the main base unit - which is something that the multiple handsets would have in common.

Please let me know if you have another phone system that you can use to TEST this situation. You could also take your phone system (base and 1 handset) to your daughter's house and try it there - to see if the issue is the vtech or something else (like the phone line).

Customer: replied 4 years ago.

I used and old fashioned hard wired phone and it works fine. (just now)

Customer: replied 4 years ago.

Grandson running vtech across street to test on their line...

Hi again and thanks for that information.

OK - since this static is happening on multiple handsets, may I ask what happens when you MOVE around during a conversation? Does the static "change" at all (get louder, softer, etc.)?

Customer: replied 4 years ago.

When my daughter tested the phone at her house she saw a "power" prompt. Pushed in plug thing and everything is fine... I hope I didn't take you away from Sunday fun with your family. Sorry to bother.. i still get that i have to pay. Thanks for getting me off my ass and doing what I should have done myself. dealing with flooded basement,plumbers and a soon to be ex-husband who is not helping a bit! Grrrr

Hi again and thanks for that information.

It sounds like everything is "working" now - and that the loose power plug was the issue. Just so you know, that can be a VERY COMMON cause of "noise" getting into the system.

And please don't worry about my Sunday. I've done everything I have had to do this morning and I'm here to help folks like yourself in my "free time", and it is my pleasure to do this.

Sorry to hear of your flooding issues, and I wish I could be there to help (I have a HUGH wet-vac I have used in the past to help others "clean up" such things).

Take Care & Stay Safe, Greg A.
Greg A. and other Phone Systems Specialists are ready to help you