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Just so we're on the same page, are you saying that anytime you take a call on the secondary phone, all other phones go into a 'System Busy' mode? If so, check the programming and make sure it is set to its primary defaults back when the system was first installed. Some systems allow the option to restore from a backup if one was made.
If you don't know how to do this, I can try to help you but please know that the slightest mess up can crash the whole system and I would strongly suggest having the same company who installed it reprogram the system.
Hope this helps my friend. If you have any additional questions or concerns, please let me know. If all is well, I wish you a great day and ask that you select Excellent
Service below so that I am compensated for my time today.