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Hi there, sorry to hear you're having trouble,
Can you tell me a bit more about the problem please: 1) If you have multiple handsets, does this happen with all of them? Are there other phones outside of this system in the building that are working properly. 2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc) 3) Do you have dsl service on the same line?
1) There is only one handset .
2) It is a landline
from the local cable company.
This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station or the handset. Unfortunately with only 1 handset it is difficult to isolate the problem further. We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.
The one thing you may attempt yourself is to fully reset the system: 1) unplug both power and phone lines from the main base. 2) remove batteries from all handsets 3) wait at least 15 minutes, then restore all 4) place a handset on the main base for a minute, as if to charge 5) check for functionality.
If the problem persists after this, it confirms a hardware failure which would require repairs to correct. Because you mentioned it is only 4 months old, at this point your best recourse would be to contact Vtech warranty service to have it repaired/replaced.
Still with me?