Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems
This answer was rated:

I purchased two boxes of telephones for my home as I use 4

phones through out my home. I...
I purchased two boxes of telephones for my home as I use 4 phones through out my home.
I have been getting complaints that my speech is cutting off on occasion. I have set up
both central telephone stations. Is this the issue? I could not find a box to buy with a total
of 4 telephones. So I purchased 2 set ups. Can you help me.
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 2 hours by:
4/19/2013
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 27,446
Experience: Residential and commercial systems.
Verified

p0llinate :

Hello, and welcome to justanswer/pearl, a pay site for expert technical help. My name is XXXXX XXXXX I’ll be assisting you today.


 


First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer. My goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.


 


Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question, and remember you are rating me personally, not the negative rating, please withhold your rating and let me know so I may either close your question or find you another expert to work with. A negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.


 


My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!


_________________________


p0llinate :

Hi there, sorry to hear you're having trouble,

p0llinate :

Can you tell me a bit more about the problem please:
1) Full model of the phone(s) (printed on sticker on the base station)
2) If you have multiple handsets, does this happen with all of them? Are there other phones outside of this system in the building that are working properly.
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
4) Do you have dsl service on the same line?

Customer:

The phones are Panasonic and they are landline. Bought at Staples recently. The model number is XXXXX same for each.

Customer:

#KX TG 4021

p0llinate :

Thank you for the information. So both are the same model,

Customer:

Yes

p0llinate :

typically you'd get the best results from using a single base, as using 2 can cause some interference.

Customer:

I can go back to using 1 as you suggested. I tried that as a solution but still have the same issue.

p0llinate :

Each base can support up to 2 handsets.

p0llinate :

Did you actually get them registered all to the same one?

p0llinate :

You actually have to deregister 2 of them from their initial base first, then re-register to the new one.

Customer:

I can't remember if I did but I can re-register them to the main base. That would mean 1 base and 3 extra phones. Will

Customer:

that work?

p0llinate :

That is correct. But I'm assuming you have 2 phones with each, so the original 2 can stay with their home base, and the other 2 are all that will need to be reprogrammed.

p0llinate :

Note that you can buy this system with anywhere from 1-5 handsets (it will support up to 6 total):



Panasonic KX-TG4021N DECT 6.0 PLUS (click for link)

p0llinate :

It's actually cheaper (at least online anyway) for a set of 4 than 2 separate 2 packs.

p0llinate :

Part of this problem though, could be interference from something else in the home (is the base near a wifi router, microwave, heater, motor, etc?

Customer:

I might just go on line and buy another hookup w/4 phones for l base. Can you give me a place on line to purchase

Customer:

these?

p0llinate :

Do you notice if they work any better in close proximity to the base? As this could also be a range issue,

p0llinate :

Well if you're looking for a set of 4, I'd actually recommend a different model.

Customer:

Great!

p0llinate :

Not that there is anything wrong with this one, but it is a 2010 model, so as time goes on it will get more and more difficult to find replacement parts, batteries, etc

p0llinate :

I'll send you a link to one, do you want a built in answering machine as this one has, or do you use voicemail from the phone company?

Customer:

I have built in answering machine.

p0llinate :

Here is a 4 handset system, with answering machine, it is around $100, with free shipping and no tax from the link I provided on Amazon.

Customer:

This is great. I really appreciate the info.

p0llinate :

One big benefit for this system, and why I recommended this specific model, is that there is also an accessory range extender available,

p0llinate :

It's optional, but if needed you can buy this for around $30, it will plug into any power outlet in the home, and boost your phones range if you have a large home, multiple floors, or need to use the handsets in the back yard, garage, etc

Customer:

How is that hooked up with the telephones?

p0llinate :

It is cordless just like them, it acts like a relay station, and just plugs into power, usually toward the end of your normal cordless range coverage area, then boosts it out a few hundred more feet.

p0llinate :

You may not need it at all, but if you notice things cutting out at all, or static, you can add it in to help with that.

Customer:

Thank you so much for hour help.

p0llinate :

You are very welcome.

p0llinate :

Should you have any other questions, feel free to get back in touch. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/


 


Thank you, XXXXX XXXXX a good day,



Nathan


p0llinate :

(By the way, please remember to rate me using the “excellent service” smiley face below to close out our chat. )

Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 27,446
Experience: Residential and commercial systems.
Verified
Nathan and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 27,446
27,446 Satisfied Customers
Experience: Residential and commercial systems.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,983 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I have a Panasonic cordless phone KXTGEA40. Please send me a
I have a Panasonic cordless phone KXTGEA40. Please send me a path to unblock a caller that I mistakenly blocked. … read more
Nathan
Nathan
Technician
27,446 satisfied customers
We presently havea small business phone using AT&T and when
We presently havea small business phone using AT&T and when we bpought the system it had VTech phones. The base unit and a extra cordless phone. It is a pice of junk and I am interested in replacing i… read more
Harry
Harry
566 satisfied customers
How do I retreve my messages. Dect 6.0. Just bought it and
How do I retreve my messages JA: What's the brand/model of your phone system? Customer: Dect 6.0 JA: How long has this been going on with your phone system? What have you tried so far? Customer: Just … read more
Harry
Harry
566 satisfied customers
My phone has no dial tone nor can I make or recieve calls.
My phone has no dial tone nor can I make or recieve calls … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,283 satisfied customers
We have a Nortel Networks phone system. About a week ago one
We have a Nortel Networks phone system. About a week ago one of the functions of where we put the phones on forward as we close the office and it pushes the caller to a built in answering system, quit… read more
Harry
Harry
566 satisfied customers
Trying to register my Polycom VVX500 on my voipo system but
Trying to register my Polycom VVX500 on my voipo system but having difficulty. I have my SIP credentials. Polycom docs are not very specific. need a step by step… read more
Harry
Harry
566 satisfied customers
I have 2 RCA Model tc 25214 hook up. I removed one of them
I have 2 RCA Model tc 25214 hook up. I removed one of them and hooked up a Panasonic KX-TG153CSK . The RCA will show when I have messages but the Panasonic will show no messages received why? … read more
Nathan
Nathan
Technician
27,446 satisfied customers
Chirping. Kxtgd220. What. Where and what type battery
Chirping JA: What's the brand/model of your phone system? Customer: Kxtgd220 JA: How long has this been going on with your phone system? What have you tried so far? Customer: What JA: The Phone System… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
On my Panasonic phone I enter the WA time correctly and it
On my Panasonic phone I enter the WA time correctly and it is OK until someone phones in when the time on the goes ahead 2 hours! I have reset often but always with the same result. How can I fix it? … read more
Nathan
Nathan
Technician
27,446 satisfied customers
When I try to retrieve my messages I press *99 and it gives
when I try to retrieve my messages I press *99 and it gives a busy signal … read more
Nathan
Nathan
Technician
27,446 satisfied customers
I cannot get my phone to work. ZTE N817. Ever since the
all of the data somehow got erased all I can get is the outside temperature… read more
Harry
Harry
566 satisfied customers
I have my new land phone and trying to charge it for 7 hrs,
I have my new land phone and trying to charge it for 7 hrs, After that amount neither of the unit have charged. It tells me there is no power … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,283 satisfied customers
On my Panasonic phone, my caller waiting second call kicks
On my Panasonic phone, my caller waiting second call kicks out the first call. … read more
Harry
Harry
566 satisfied customers
When I call the pharmacy for a refill and they say to push
Okay, when I call the pharmacy for a refill and they say to push #1 to refill the phone goes dead. No contact, what must I do to recover the pharmacy? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
3 of my 4 handsets lost ability to use speakerphone. KX
3 of my 4 handsets lost ability to use speakerphone … read more
Nathan
Nathan
Technician
27,446 satisfied customers
Five phones in our system are dead. While in cradle lite in
Five phones in our system are dead. While in cradle green lite in on but no dial tone … read more
Harry
Harry
566 satisfied customers
Have error message "Base no power". Tried reregistering with
Have error message "Base no power". Tried reregistering with no success. … read more
Nathan
Nathan
Technician
27,446 satisfied customers
We have a panasonic digital cordless answering system, model
we have a panasonic digital cordless answering system, model Kx-tgc220. Our phone rings with both a tone and melody together and we only want a melody. How do I get rid of the tone? I've already gone to the Ringer Setting menu & can't get both to stop ringing together. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x