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Ask Joan Your Own Question
Joan, Vet Technician
Category: Pet
Satisfied Customers: 18186
Experience:  Vet Tech for 35+yrs. Small Animals and Fish
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Our hamster has swollen jaws. The only thing done

Customer Question

Our hamster has swollen jaws. The only thing done differently is we cleaned the cage today
JA: I'm sorry to hear that. What is the hamster's name and age?
Customer: Lily (it's a boy), but we just got him 2 weeks ago from the pet store, we don't know how old he is
JA: Is there anything else important you think the Veterinarian should know about Lily?
Customer: we used clorax wipes to clean out the cage...could that be a problem?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Veterinarian about your situation and then connect you two.
Submitted: 1 year ago.
Category: Pet
Expert:  Joan replied 1 year ago.


My name is ***** ***** I have been a Vet tech for 30+ years.

Can you post a picture of what you are seeing?

What type of food are you feeding is it plain seeds or is it sticky?


Customer: replied 1 year ago.
Seeds do I upload pics?
Customer: replied 1 year ago.
Did u get the pics?
Expert:  Joan replied 1 year ago.

I cannot see it can you try another picture please?

Expert:  Joan replied 1 year ago.

I played with the Picture a bit from what I can see the Hamster looks like an Impacted cheek pouch. This is when a Hamster is a glutton and will pack food into a pocket used to store food that is in the cheek and when jammed in the pocket, it becomes impacted. In a case like this it does need to be removed because the food can rot in the cheek pouch and become infected. It will require a Vet to clean the cheek pouch out. You can see in this Video how the Vet does that:

I would love to see a Better picture of the pouches, if you can post one.