How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dr. Jo Your Own Question
Dr. Jo
Dr. Jo, Veterinarian
Category: Pet
Satisfied Customers: 2813
Experience:  DVM from Iowa State University in 1994; actively engaged in private regular and emergency practice since that time.
Type Your Pet Question Here...
Dr. Jo is online now
A new question is answered every 9 seconds

My 4 yr old male ferret Roman has a black almost sticky

Customer Question

My 4 yr old male ferret Roman has a black almost sticky thing coming out of his skin it looks infected . so is it his fur that somehow got twisted and black and sticky or is it some weird growth ? hes been quite healthy , it dosent seem to bother him . i put a little neo sporin around it and that seemed to draw it out more,,..??? Im afraid to pull it out ,its almost stick like but it could be his hair that got dirty and twisted
Submitted: 1 year ago.
Category: Pet
Expert:  Dr. Jo replied 1 year ago.

Hello, I'm Dr. Jo and I'm here to help with your question about your ferret.

I'm so sorry you're having this problem, but glad you're looking for the information you need. You may join the conversation at any time by typing in what you want to say then clicking REPLY or SEND. Then we can chat back and forth until you're satisfied with the information I've provided.
So I may know we're properly connected and that you understand how the website works (including that I'll need to earn your good rating in order to receive any compensation for helping you), please type in a short response below. You may rest assured you'll have my full attention and will receive a complete response once I know you're there.
Thank you.

Expert:  Dr. Jo replied 1 year ago.

If you're able to use the paperclip icon to upload a photo, that would be very helpful.

Customer: replied 1 year ago.
sure i have a smart phone how do i send it to you
Expert:  Dr. Jo replied 1 year ago.

Just snap the photo then use the paperclip icon to attach.

Expert:  Dr. Jo replied 1 year ago.

In the meantime I'll let you know that black sticky stuff like this could either be dried blood, or just some other substance that he managed to get into his fur. There isn't anything else it could be.

Customer: replied 1 year ago.
ok im on my lap top so where do i send it to ill take the pic w my phone
Expert:  Dr. Jo replied 1 year ago.

You'll need to get the photo from your phone onto your laptop, then you can click the paperclip icon to upload it.

Alternatively, you can log in to this website from your phone and then upload it straight from your phone.

Customer: replied 1 year ago.
im sorry what is the exact email address
Expert:  Dr. Jo replied 1 year ago.

You don't need a separate email address. Just post the photo through the same portal that you're sending these messages through, only with the paperclip icon. The website has a great customer support team that can help you with this. Unfortunately, while I'm great with veterinary questions, I'm afraid I can't see what you see on your end or help with website questions.

Customer: replied 1 year ago.
I sent you the pics... thanks...