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I have a ten lb twelve yr old poodle that is in great health…

Customer Question
Hi, I have a...

Hi, I have a ten lb twelve yr old poodle that is in great health except this cyst or tumor we really don't know what it is on her three inch tail that keeps opening up and this has been going on for about five months.

Veterinarian's Assistant: I'll do all I can to help. Some lumps are serious and some aren't. Let's see what the Veterinarian has to say. What is the dog's name?

Jazzy

Veterinarian's Assistant: Is there anything else important you think the Veterinarian should know about Jazzy?

Well she has had one eye removed but sees an ophthalmologist yearly but otherwise is in great health

Submitted: 4 months ago.Category: Dog
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Answered in 3 minutes by:
3/14/2018
Dog Specialist: PitRottMommy, Veterinary Nurse replied 4 months ago
PitRottMommy
PitRottMommy, Veterinary Nurse
Category: Dog
Satisfied Customers: 12,249
Experience: 15 yrs experience in vet med, 8 in emergency med. Founder of a non-profit animal rescue
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Hello, JACustomer. I have been a Veterinary Nurse for over 15 years and would be happy to help you today. I'm reviewing your question right now.

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Dog Specialist: PitRottMommy, Veterinary Nurse replied 4 months ago

Can you share pictures of what you're seeing?

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Customer reply replied 4 months ago
Well first I have a question about this process? The first girl said five dollar deposit then it made me sign up for a free trial for 19.00 so I really don't want to have a free trial but I do want to talk to you so what gives it almost sounds like a bait and switch.
Customer reply replied 4 months ago
no I don't need a phone call
Dog Specialist: PitRottMommy, Veterinary Nurse replied 4 months ago

Unfortunately, experts don't have access to billing info. Like most businesses, we have a separate department for that. So, I can send you straight over to customer service, if you'd like. That should address your concern about billing.

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Customer reply replied 4 months ago
I went to a vet so I am really seeking out a second opinion
Dog Specialist: PitRottMommy, Veterinary Nurse replied 4 months ago

Did my reply come through above?

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Customer reply replied 4 months ago
No I don’t want a call
Dog Specialist: PitRottMommy, Veterinary Nurse replied 4 months ago

It sounds like you aren't receiving my replies. I will go ahead and contact customer service for you so they can address your billing concern.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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