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My name is ***** ***** I have been a Vet tech for 35+ years. I am so sorry Penny has you concerned.
Did the Vet discuss a Total Ear Abalation?
Did he give you any other options other than if cleaning does not work, other than putting her down.
I do not do the charges. THe $5 is a deposit that the site holds until you get a reponse and at that time they add the total amount for answer. I am not not paid until you are given a satifactory answer. If you would like I will send this to customer service to straighten it out for you.