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Hello and thank you for your question. I am a Veterinary Nurse with over 15 years experience and I have assisted in the care of many pets with this particular medical concern. It would be my pleasure to assist you today. Is it possible for me to obtain some additional information from you about your companion?1) How much does Penny weigh? 2) Is she on any other medications?3) How long has her increased pain been a problem?
I'm sorry to hear this. I have contacted customer service for you to issue a refund.