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Ask Terri Your Own Question
Terri, Feline Healthcare Expert
Category: Cat
Satisfied Customers: 21709
Experience:  Expert in feline health and behavior. 20 years experience with cats.
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I was just chatting with Pearl about my cat, but I was on a

Customer Question

I was just chatting with Pearl Wilson about my cat, but I was on a government computer and am not allowed to use it for financial transactions, so I switched to my home computer. Can I get reconnected?
Submitted: 11 months ago.
Category: Cat
Expert:  PitRottMommy replied 11 months ago.

Hello, JACustomer. I have been a Veterinary Nurse for over 15 years and would be happy to help you today. I'm reviewing your question right now.

Expert:  PitRottMommy replied 11 months ago.

Hi Helen, it's likely the communication was lost as it did not make it into this chat box. How can I help you?

Customer: replied 11 months ago.
My cat has periods of irregular breathing accompanied by movements of the front legs and sometimes the head, mostly when sleeping but sometimes when just relaxing and partly awake. He does not seem disturbed by this. He is very healthy and active. Should I be worried?
Customer: replied 11 months ago.
I am confused by your pricing system. I hope I am not being double-charged.
Expert:  PitRottMommy replied 11 months ago.

Do you have or are you able to take video of these episodes?

There's no time limit on our chat, so if you need time to do this that's completely acceptable.

I will contact customer service for you at the end of the chat to ensure a double charge does not happen.

Customer: replied 11 months ago.
I have taken a cellphone video of the cat. I am not quite sure how to transfer this to my computer for you to view it.
Expert:  PitRottMommy replied 11 months ago.

There is an attachment function on the page that should allow you to post pictures and video. You can also use websites like and to upload pictures and video respectively. Once this is done, a set of links will appear. You can then post the link back and I can access them.

Customer: replied 11 months ago.
For some reason, your system is not letting me add the file. I will try again.The system says the file is too large. Meanwhile I have been charged a second (third??) time and sent to an Employment Lawyer when I gave the case number 16751892-643. This is just not working. I want a complete refund.