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Have a ricoh c830dn trying to reset sp5-810-2 and says it…

Customer Question
Have a ricoh c830dn...

Have a ricoh c830dn trying to reset sp5-810-2 and says it failed

Technician's Assistant: What Ricoh do you have?

C830dn

Technician's Assistant: How long has this been going on with your Ricoh equipment? What have you tried so far?

Had problems with the fuser unit so I taook the fuser from a working model and it still will not let me reset the fuser

Submitted: 4 months ago.Category: Office Equipment
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Answered in 5 hours by:
3/13/2018
Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Office Equipment
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
since my last email I have replaced the fuser , transfer belt and black and colour photoconductors from a working c830dn
I still get failed when I try to reset the code
Technician: Harry, Customer Service replied 4 months ago

Have you reset the counter?

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Technician: Harry, Customer Service replied 4 months ago

How old is the printer?

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Customer reply replied 4 months ago
Cancelled my account don't think you can help me as the problem is too specific.
Technician: Harry, Customer Service replied 4 months ago

OK

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