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Have an Ativa 20ca02 shredder. The "bin open" light came on…

Customer Question
Have an Ativa 20ca02...

Have an Ativa 20ca02 shredder. The "bin open" light came on recently. The bin is closed. I can't shred when the light is on. Is there a contact point issue here?

Technician's Assistant: How long have you had your 20CA02?

Less than a year.

Technician's Assistant: What have you tried so far?

Unplugging and plugging back in. Can't see any part(s) that have come off.

Submitted: 1 month ago.Category: Office Equipment
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Answered in 2 days by:
1/16/2018
Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: Office Equipment
Satisfied Customers: 1,054
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 days ago
No. The problem is not resolved. Let me know your response.
Customer reply replied 7 days ago
No. I'm not paying anything more. Let me know your response.
Technician: Harry, Customer Service replied 7 days ago

Do you want to continue? You said No then asked for help

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Customer reply replied 6 days ago
Do you have an answer to this issue or not? If so, respond with your answer.
Technician: Harry, Customer Service replied 6 days ago

Unfortunately, a shredder is a very basic electronic device and there really isn't anything that you can do to repair it.

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Russell H.
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 472
472 Satisfied Customers
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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