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We are having difficulty connecting to our fax phone line…

Customer Question
We are having difficulty...

We are having difficulty connecting to our fax phone line and do not know which outlet to connect too? the fax number is(###) ###-####

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

I am helping my 92 year old step father with this issue...he thought it was a toner cartridge problem but I replaced it. There are several phone connection jacks in the office and nothing is labled after the last technician came out/

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just how to locate and connect the fax machince so it works.

Submitted: 7 months ago.Category: Office Equipment
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/12/2017
Technician: Engineer John C, Equipment Expert replied 7 months ago
Engineer John C
Engineer John C, Equipment Expert
Category: Office Equipment
Satisfied Customers: 14,638
Experience: Computer Science Engineer and A+ Certified
Verified

Hi, I am John, welcome to JA.

First, we need to find which jack has a functional phone line. In order to do that please connect a regular phone to one jack and see if you get dial tone. If you don't continue with other jacks until you find the good one.

Then using a regular telephone cable, connect the fax to that jack.

Please remember I don't work for the manufacturer, so please do not leave me a negative feedback if you are not happy with them.

A good feedback is appreciated, that's the only way for me to get paid by JustAnswer.com, you won't be charged again.

Also, please click REPLY if you have any questions or concerns.

Thank you,

JOHN

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Engineer John C, Equipment Expert
Category: Office Equipment
Satisfied Customers: 14,638
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Experience: Computer Science Engineer and A+ Certified

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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