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I have a Xerox Documate 152 that scans with other Windows 7…

Customer Question
I have a Xerox...

I have a Xerox Documate 152 that scans with other Windows 7 computers, but on one Windows 7 computer, it does not scan.

Technician's Assistant: What's the brand and model of your office equipment?

The scanner is: Xerox Documate 152 (DM152)

Technician's Assistant: How long has this been going on with your office equipment? What have you tried so far?

This has happened on that one computer since I first set it up 2 months ago. I rebooted the PC, reinstalled the drivers/software for the scanner, and rebooted the scanner.

Technician's Assistant: Anything else you want the Office Expert to know before I connect you?

The scanner connects to the computer via USB cable.

Submitted: 5 months ago.Category: Office Equipment
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Answered in 12 hours by:
12/13/2017
Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: Office Equipment
Satisfied Customers: 2,058
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 5 months ago
I still need help with the issue. Please reply as soon as possible.
Technician: Harry, Customer Service replied 5 months ago

Do you see any error messages?

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Russell H.
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 472
472 Satisfied Customers
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.

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