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My hp 8600 will not scan to my computer windows 10 from

Customer Question
My hp 8600 will...

My hp 8600 will not scan to my computer windows 10 from printer control panel

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

Office jet pro 8600 it worked fine until it was unplugged on day

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Office pro 8600 It worked fine until I unplugged it one day and it no longer will print wifi to computer

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 5 months and as I said only after I unplugged the printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes the wifi is not working so It is plugged into my usb on my computer

Submitted: 10 months ago.Category: Office Equipment
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Answered in 4 hours by:
10/7/2017
Technician: ElectronicsPete, Engineer replied 10 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 20,591
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 10 months ago

After connecting via USB did you try uninstalling and reinstalling the printer?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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