Office Equipment

Ask an Office Equipment Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Office Equipment

Our Ativa shredder has been working quite well. However just…

Customer Question
Our Ativa shredder has...

Our Ativa shredder has been working quite well. However just recently I turn the shredder on and nothing happens. I have checked the plug and it's ok, any suggestions. Charles Leach

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

It's been about 4 or 5 days.

Technician's Assistant: Do you plan on doing the work yourself?

If I can.

Technician's Assistant: Anything else we should know to help you best?

I am to very mechanical. I know the machine is not that expensive and it's been a good machine if your advice doesn't work maybe I should look into a new one. It is certainly not overworked. I live in San Francisco, Ca.

Submitted: 4 months ago.Category: Office Equipment
Show More
Show Less
Ask Your Own Office Equipment Question
Answered in 10 hours by:
10/6/2017
Technician: Russell H., Service Tech. replied 4 months ago
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 11,884
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

First, make sure the safety interlock is not activated, which would prevent the shredder's cutters from turning. The safety interlock is there to obviate the shredder turning On when unsafe conditions are present, e.g. not inserted properly into 'wastebasket', large object inserted into cutting area, etc.

Second, unplug it, look into cutting area: is there any object, or perhaps a clog of paper bits, anywhere in that area? if so, use a long thin object to try to dislodge it - making sure you never insert anything into that area where the cutter blades are, while the shredder is plugged in. Always unplug it before doing any such un-clogging attempt!

Third, how old is the Ativa shredder in question? let me know, and I will advise you further.

Ask Your Own Office Equipment Question
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 11,884
11,884 Satisfied Customers
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

andymf1973

andymf1973

Engineer

54 satisfied customers

Helpdesk

19matt84

19matt84

Technician

29 satisfied customers

Copier Service Technician

dennish1274

dennish1274

Engineer

24 satisfied customers

Worked for Kyocera-Mita and Konica Minolta dealer, copier and office equipment repair for 5 years.

Daniel

Daniel

Engineer

14 satisfied customers

Electrical Engineer BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Mary

Mary

Technical specialist

11 satisfied customers

20+ years supporting office equipment.

Nathan

Nathan

Engineer

281 satisfied customers

Owner of IT consulting/services company.

Carl L

Carl L

Master Technician

89 satisfied customers

Current Electronics Shop Owner and Master Technician in FL.

< Previous | Next >

Related Office Equipment Questions
Fax machine is off hook. Canon pixma mx530. Trying to set up
fax machine is off hook JA: What's the brand and model of your printer? Customer: canon pixma mx530 JA: How long has this been going on with your Pixma? Customer: trying to set up the fax. never had i… read more
Russell H.
Russell H.
Service Tech.
11,884 satisfied customers
As a first time user...What is the best way to oil my
As a first time user...What is the best way to oil my shredder and the least messy? I've used the shredder twice enough to empty the bin each time. Do you need to oil it after each use? … read more
Russell H.
Russell H.
Service Tech.
11,884 satisfied customers
I lost my lockout key on my shredder, how can I get it work?
I lost my lockout key on my shredder, how can I get it work? … read more
Harry
Harry
843 satisfied customers
How do i unlock a bosch monitor? I pressed the input and
How do i unlock a bosch monitor? I pressed the input and menu keys together and it locked it. How do i unlock it?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
I have a pencilsharpener model no kp-2a I replece the
I have a pencilsharpener model no kp-2a I replece the batterys set them up the rigth way and stell dosent work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
ACCO Swingline Model 74515 3-hole punch won't work. I've
ACCO Swingline Model 74515 3-hole punch won't work. I've cleaned it out, but it won't punch holes. … read more
Harry
Harry
843 satisfied customers
I am using a M-2000 transcriber, however the foot pedal only
Hi, I am using a M-2000 transcriber, however the foot pedal only works in reverse. The forward side does not seem to work. … read more
Russell H.
Russell H.
Service Tech.
11,884 satisfied customers
The Quasar e500 is not punching. For a month. What are my
the Quasar e500 is not punching. JA: I'll do all I can to help. How long have you been dealing with this? Customer: for a month JA: Do you plan on doing the work yourself? Customer: what are my option… read more
Harry
Harry
843 satisfied customers
I just purchased an iriscan book 3. I cannot figure out how
I just purchased an iriscan book 3. I cannot figure out how to open thee battery door … read more
Harry
Harry
843 satisfied customers
I have a ibico epk 21 electric binding machine. This morning
I have a ibico epk 21 electric binding machine. This morning as I was punching pages (about 15) the punching machine stopped in the intermediate position and will not reset. The machine is stuck as th… read more
Harry
Harry
843 satisfied customers
I have an ACCO 3-hole punch (Model 400) that does not the
I have an ACCO 3-hole punch (Model 400) that does not the middle hole. … read more
Harry
Harry
843 satisfied customers
How to I jam a royal cx100 crosscut shredder. Paper is out
How to I jam a royal cx100 crosscut shredder. Paper is out but won't take anymore. It's jammed. … read more
Harry
Harry
843 satisfied customers
My shredder is model P-7C. Yesterday I som ehow got the ties
My shredder is model P-7C. Yesterday I som ehow got the ties of a plastic bag caught in thr shredder while I was shredding some small pieces of paper.. I got it stopped and pit it in reverse & got mos… read more
Harry
Harry
843 satisfied customers
My machine the active will not shut off and it will not take
my machine the active will not shut off and it will not take a paper to shred. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Have an Ativa 20ca02 shredder. The "bin open" light came on
Have an Ativa 20ca02 shredder. The "bin open" light came on recently. The bin is closed. I can't shred when the light is on. Is there a contact point issue here? … read more
Harry
Harry
843 satisfied customers
Its a fax machine and I cannot get a dial tone how do I
its a fax machine and I cannot get a dial tone how do I reset? … read more
Harry
Harry
843 satisfied customers
I am wondering how to get my Rxel stack and shred to work
I am wondering how to get my Rxel stack and shred to work from the multiple sheets section … read more
Harry
Harry
843 satisfied customers
When attempting to send a fax to a distance destination on
When attempting to send a fax to a long distance destination on our Lanier LD 360, the fax does not get sent, and the reason for the error always says the receiving line is busy. I can't find any info… read more
Russell H.
Russell H.
Service Tech.
11,884 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x