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I'd like to scan something but the menu on my scanner has 3…

Customer Question
I'd like to scan...

I'd like to scan something but the menu on my scanner has 3 lines saying: select a computer; pcoffice (USB); and computer not listed

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

The printer (scanner) is and HP ENVY 4520 & I think it's about 3 yrs. old. BD

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just started trying to scan (my driver's license) about 5 minutes ago--hadn't tried to scan before this. BD

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I don't know--what other information might be needed???? BD

Submitted: 11 months ago.Category: Office Equipment
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Answered in 25 minutes by:
9/15/2017
Technician: Russell H., Service Tech. replied 11 months ago
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 474
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

What those 3 lines mean is, you need to select the destination computer, where the data from the scan operation will be sent. You need to select your own computer, probably by name (is its 'computer name' = PCOFFICE ? more or less? and is the HP Envy on a USB connection to that computer? if 'yes' to both, arrow down once to select the PCOFFICE (USB), and confirm with OK. If that's possible at any rate.

That might, perhaps, be all that's needed... but a destination folder on the computer might next have to be specified. Let me know how it goes (and, if my guesses were quite wrong, too) and I will instruct you further as needed. (Use the Reply To Expert function to let me know.)

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Category: Office Equipment
Satisfied Customers: 474
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Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.

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