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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 469
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I can't make copies keep saying paper not set, workforce

Customer Question

I can't make copies keep saying paper not set
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: workforce wf-2660 only 3 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lenovo laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: moved to new address
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: how to connect to cloud
Submitted: 1 month ago.
Category: Office Equipment
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please