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Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 469
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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Cannot scan a document and send to computer thru router,

Customer Question

Cannot scan a document and send to computer thru router
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: MF8580C imagclass only had printer for a year and half. Was working and now it is not.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: DELL Desktop XLS/ New this past December. printing works fine.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had to obtain failed modem replacement from cable company.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just want to know how to start scanning again.
Submitted: 2 months ago.
Category: Office Equipment
Expert:  Joel Kalman replied 2 months ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Expert:  Joel Kalman replied 2 months ago.

It is a common problem for all-in-one printers to lose their scanner connection while retaining their printer connection. There is no separate scanner software; the multi-function printer drivers control both the printer and scanner functions. The solution to your problem is to reinstall the drivers. I can show you how to do this. Please let me know when you are ready to continue.

Customer: replied 2 months ago.
I don't want to spend any more money. I will Uninstaller and reinstall the drivers from the Canon Web site. Thanks for your help.
Expert:  Joel Kalman replied 2 months ago.

You are welcome. Please let me know if you run into any problems and need assistance. And thank you for choosing Just Answer.