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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 469
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I have a Xerox 3 & 2 hole puncher, approximately 13 1/2", 6

Customer Question

I have a Xerox 3 & 2 hole puncher, approximately 13 1/2" long, 6 to 7" wide and 3 + inches thick. Model X39 , SN101504, made in China. Input: DC 12V 2200MA . I measured the electrical output and it was 17.6 DC volts. The puncher stopped functioning and I checked the holes to see if they were clogged, but they were clear. Is there any other checks that can be made? Is there a repair center near zip code 92123?
JA: Can you guesstimate how old your Xerox is? And just to clarify, what's the exact model?
Customer: I would say 15 - 20 years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, custom built
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happen several weeks ago, no unusual electrical voltage surges.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Is the 17.6 Volt input to high? I also use Windows 10, and Google
Submitted: 2 months ago.
Category: Office Equipment
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

I apologize that you had to wait a while for a response.

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