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ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 18129
Experience:  Electronic Engineer
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Its my scanner.. its a brother ds620 its scanning but cannot

Customer Question

its my scanner..
JA: What's the make/model number of your printer? How old is it?
Customer: its a brother ds620 its scanning but cannot get it to save to desktop like before my comp crashed reinstalled drivers and its scanning but cant get it off the scan page
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 8.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: just now just reinstalled after comp crash got all back and up and running this was last thing to re install
JA: Anything else you want the printer expert to know before I connect you?
Customer: no just like the scanner to save my scans to the desktop like it always did and now does not
Submitted: 2 months ago.
Category: Office Equipment
Customer: replied 2 months ago.
forget it got it figured out myself thx
Expert:  ElectronicsPete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 2 months ago.

Do you still need help with this?

Expert:  ElectronicsPete replied 2 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.