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What to do if Ativa 10MC02 paper shredder is jammed?

Customer Question
I have an Ativa...

I have an Ativa 10MC02 paper shredder that is jammed. I was able to get most of the paper block out, but I can't get the rest. I'd like to know if I can take the top motor part off to un-jam it, but I don't have a manual.

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

One day

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Technician's Assistant: Anything else we should know to help you best?

Just how to un-jam it, please.

Submitted: 1 year ago.Category: Office Equipment
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Answered in 4 hours by:
7/30/2017
Technician: ElectronicsPete, Engineer replied 1 year ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 20,588
Experience: Electronic Engineer
Verified

The 10MC02 cannot be opened, however the following guide may help you unblock it manually:

https://www.youtube.com/watch?v=TEX5ML_mwc0

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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