Office Equipment

My Xerox 8560N will print color from the printer for test…

Customer Question
My Xerox 8560N will...

My Xerox 8560N will print color from the printer for test pages but will not print color from my computer. I just deleted it and reinstalled it but it is still printing black and white.

Technician's Assistant: Can you guesstimate how old your Xerox is? And just to clarify, what's the exact... Read full answer

My Xerox 8560N will print color from the printer for test pages but will not print color from my computer. I just deleted it and reinstalled it but it is still printing black and white.

Technician's Assistant: Can you guesstimate how old your Xerox is? And just to clarify, what's the exact model?

It says it was activated in November 2010 and is a Phaser 8560N.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC . Not sure. where would I find that/

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It had a printer error that I fixed a couple of weeks ago and before that it said it needed more toner which I asked my STS about and he said it was the wax colors so I put more in. I cleared the printer error and that is when it started printing in B/W

Technician's Assistant: Is there anything else important you think the Printer Technician should know?

I am usually pretty good at finding info on the web but this is stumping me. Can't think of anything else to add.

Submitted: 2 years ago.Category: Office Equipment
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Answered in 10 hours by:
5/2/2017
Technician: Richard, Customer Service replied 2 years ago
Richard
Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 55,437
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

When you go to print, click on printer properties and make sure Greyscale or Black and White is not checked.

then try to print

Let me know the results please

thank you

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