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littlerusty2005, Customer Service
Category: Office Equipment
Satisfied Customers: 5887
Experience:  Printers and copiers, fax machine expert
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I am scanning documents using my Neat Connect scanner. The

Customer Question

I am scanning documents using my Neat Connect scanner. The documents are standard letter size paper but when I open them in acrobat pro dc they are showing up with a page size of 35.42 x 45.36 inches. The scanner support said that everything looks good on their end so it must be an issue with adobe.
JA: What kind of computer do you have?
Customer: its a pc running windows 10. I have been successfully using the scanner for several months with adobe but the problems just started.
JA: Have you installed any updates recently?
Customer: I updated the scanner software but I'm not sure if adobe has upgraded
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Office Equipment
Expert:  littlerusty2005 replied 5 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 5 months ago.

Do you still need help with this?
*This is not your answer, just an inquiry to see if you still need help. I'm here to help when you're ready. Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem.

First, unplug the unit for one minute, or drain the battery completely, plug it back in. Tell me if you see any change.

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