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Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Did the problem start when you installed the new driver?
Ok, and did you recently update your OS version on your computer?
Ok, which operating system are you using on that computer?
That's where we see most of the problems. Drivers aren't always updated, it's due to manufacturer greed called "planned obsolescence". It's the act of making new operating systems, but not updating drivers, so you have to buy all new gear.
Click here. This is the only chance of getting it to work. If this is the same site Apple told you to go to, and it didn't work, then I'm afraid that the printer will not work with your computer.
Hi there and welcome
Is the scanner working correctly from another computer?