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Michael, Technician
Category: Office Equipment
Satisfied Customers: 9568
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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Phaser 8560 MFP, jam nt4, 4 5 months problem the printer

Customer Question

Phaser 8560 MFP
JA: What's the make/model of your device? How old is it?
Customer: jam nt4
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 4 5 months problem the printer 4yrs old
JA: Anything else you want the office expert to know before I connect you?
Customer: thats the only problem
Submitted: 9 months ago.
Category: Office Equipment
Expert:  Michael replied 9 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

Is it still working just jaming every once in a while?

Or is it stuck now completely?


Tech Michael

Customer: replied 9 months ago.
its happening every morning then eventually it works after numerous unjamming
Expert:  Michael replied 9 months ago.

Thank you for that info ;-)

What you need is a printer cleaner kit. They aren't expensive and you can get them from Best Buy and Sears, Staples etc.

They come with good instructions and special sticky paper that cleans and rejuvenates the rollers inside. That will fix this one ;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!


Tech Michael