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littlerusty2005, Customer Service
Category: Office Equipment
Satisfied Customers: 5896
Experience:  Printers and copiers, fax machine expert
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I have a portable scanner, not a printer. It is a DS-30. I

Customer Question

I have a portable scanner, not a printer. It is a DS-30. I can't keep the power on for the scanner. When I first connect it to my laptop, the power is on. But, as soon as I put a document into it, the power turns off. I try to push the power button on the scanner, but it does nothing. What am I doing wrong here?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: The scanner is about 6 months old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: The laptop is a PC, using Windows 8, I think. It might be WIndows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started the last time I tried to use the scanner, which was last week. I don't use it very often. The last time I used it was at least a month ago. It did this a little, but I finally got it to scan. Now, I can't get it to do anything.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so
Submitted: 9 months ago.
Category: Office Equipment
Expert:  littlerusty2005 replied 9 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 9 months ago.

Has it scanned well in the past?

Customer: replied 9 months ago.
I just went and got a replacement. I had replacement coverage. Thanks

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