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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. Can you tell me please if the paper jam was in the rear of the printer or in the front of the printer?
To facilitate clearing paper jams, you can activate Jam Recovery Mode.
Jam Recovery Mode runs the printer for a brief period of time to move the paper further into the exit tray.
To run Jam Recovery Mode: 1. Press and hold the Clear All button for three seconds.
2. After the printer engine stops running, turn the power off, then remove the jammed paper.
Let's give this a try in case there is an additional piece of paper stuck in the machine. Let me know the results please.
There should be is a "clear all" button that has the symbol CA// on it.
Here is a link to the Xerox 6027 Printer Symbols document that may be helpful.
This link is to the complete user manual. There are excellent illustrated instructions for clearing paper jams from any area, beginning on page 179. Please give these instructions a try and let me know the results.
I'm sorry that you're disappointed Please allow me to "opt out" and open the question to other experts who may be able to help more. Have a wonderful day!