How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 468
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
Type Your Office Equipment Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Having a paper jam message come up on a 6027, there's no

Customer Question

having a paper jam message come up on a 6027, there's no obvious paper in the machine, there was an earlier jam but the paper came out in one piece, tried switching machine off and back on, etc. nothing's working. Can it be a sensor?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: xerox 6027, one year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: cleared paper jam, did everything that I thought I could
JA: Anything else you want the office expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Office Equipment
Expert:  GeekGal replied 9 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. Can you tell me please if the paper jam was in the rear of the printer or in the front of the printer?

Customer: replied 9 months ago.
Can't really tell, but my guess would be the back of the machine
Expert:  GeekGal replied 9 months ago.

To facilitate clearing paper jams, you can activate Jam Recovery Mode.

Jam Recovery Mode runs the printer for a brief period of time to move the paper further into the exit tray.

To run Jam Recovery Mode: 1. Press and hold the Clear All button for three seconds.

2. After the printer engine stops running, turn the power off, then remove the jammed paper.

Let's give this a try in case there is an additional piece of paper stuck in the machine. Let me know the results please.

Customer: replied 9 months ago.
Where is the clear all button or what does it look like?
Customer: replied 9 months ago.
this is a small desk top xerox machine
Expert:  GeekGal replied 9 months ago.

There should be is a "clear all" button that has the symbol CA// on it.

Expert:  GeekGal replied 9 months ago.

Here is a link to the Xerox 6027 Printer Symbols document that may be helpful.

Customer: replied 9 months ago.
got it, didn't work
Expert:  GeekGal replied 9 months ago.

This link is to the complete user manual. There are excellent illustrated instructions for clearing paper jams from any area, beginning on page 179. Please give these instructions a try and let me know the results.

Customer: replied 9 months ago.
I have tried all of this, this happened when i filled the paper tray up, maybe a bit too much, and then it jammed. The paper came out in one piece and that was it.
Customer: replied 9 months ago.
Thanks anyway, I am going to try to open the back of the machine, this was disappointing
Expert:  GeekGal replied 9 months ago.

I'm sorry that you're disappointed Please allow me to "opt out" and open the question to other experts who may be able to help more. Have a wonderful day!