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ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 17334
Experience:  Electronic Engineer
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I have a Ricoh Aficio 2018D and when I try and scan

Customer Question

I have a Ricoh Aficio 2018D and when I try and scan something I get the message "Sending has failed. Press Job Information key to check status" I can't find the key. What is the problem?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Ricoh Aficio 2018D
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I had a new modem installed and this is when the problem stsrted
JA: Anything else you want the office expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 10 months ago.

The Job Information key is located at the top left corner of the control panel.

Expert:  ElectronicsPete replied 10 months ago.

It will help show what is causing the problem, e.g. if there is not enough space left on the server.

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