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ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 17654
Experience:  Electronic Engineer
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Paper jam problem in Xerox 6605. But there is no paper

Customer Question

paper jam problem in Xerox 6605. But there is no paper jammed
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 2012
JA: What troubleshooting have you tried?
Customer: pulled out everything several times. On and off of machine. Cleared jobs.
JA: The office expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No. Thanks for the help
Submitted: 12 months ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 11 months ago.

Hi there,
My name is***** will try my best to help you with your question.

Expert:  ElectronicsPete replied 11 months ago.

The Xerox 6605 can also give a paper jam error if the rollers are worn - if it is unable to feed the paper in, it "thinks" that there is a paper jam.

Check that the rollers are working correctly; they may need cleaning if they are sticky or replacing if they are worn.

Let me know how you get on...


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