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Nathan, Engineer
Category: Office Equipment
Satisfied Customers: 25885
Experience:  Owner of IT consulting/services company.
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I have cleaned the feeder scan glass and the line still

Customer Question

I have cleaned the feeder scan glass and the line still appears. The line does not appear if I do not use the feeder. What is the solution to this problem? Thanks
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

What is the model of your printer/scanner?

Customer: replied 1 year ago.
Xerox 6505
Expert:  Nathan replied 1 year ago.

This will be the result of contamination in the ADF. Lift the lid over the adf and check carefully with a flashlight for any scraps of paper, stray staples or paperclips, etc. Clean all exposed rubber wheels/rollers with qtips and rubbing alcohol. Blow it out with compressed air, then close it back up.

Lift the lid over the glass, then clean the underside of the lid on the far left side carefully, focusing on the thin plastic strip there (which is what guides the scanned page into the output tray), which is where the most dust tends to accumulate causing lines, rather than the actual glass.



Customer: replied 1 year ago.
Hi Nathan,I am not in the office with the scanner with the problem, I should be back to that office around 6:30 this evening. I will continue with your recommendation for looking for problens of paper and such then, and get back to u. Not done yet. Bruce
Expert:  Nathan replied 1 year ago.

No problem at all, Bruce.

The biggest place to focus is that plastic strip on the underside of the lid, and I think that will take care of it for you. I'll be here if you need anything further.


Expert:  Nathan replied 1 year ago.

Do you need more help with this, Bruce?