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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 10782
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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2630 fax answers after 5 rings. how to get ans,machine to do

Customer Question

2630 fax answers after 5 rings.
how to get ans,machine to do it
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

The answering machine is presumably on the same line as the fax.

In which case, you may need to get 'Distinctive Ring' service from your phone service provider. This provides two numbers that both ring the same line, but with a different ring pattern. You may set the fax to recognize the ring style for its number, and not respond if the ring style is the other number's style for the voice phone, leaving it open for the answering machine to pick up on the line instead.

There may be other solutions to fit your preference, but this is the usual way to deal with such a situation, with regular landline service anyway.