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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
If you make a COPY, does that come out blank? Or does it work as expected?
I'm sorry I missed you, please send only a single response.
Can you tell me a bit more about the problem please:1) Is this a dedicated fax line, or a shared voice/fax line?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)3) Do you have dsl service on the same line?
4) What happens when you try to receive? Error messages? Does the brother ring or show anything on screen?
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Are you getting any error messages on the fax display? Do you have any difficulty when sending an outgoing fax?
Okay have someone send you a fax,
when you hear the line ring, press the START button on the brother, and let me know if it comes through that way.